EAA compliance in Croatia
EAA compliance requirements for Croatia
National legislation
National law
Zakon o zahtjevima pristupačnosti proizvoda i usluga (Act on Accessibility Requirements for Products and Services)
Reference
Transposition of Directive 2019/882 into Croatian law
Enforcement authority
Državni inspektorat (State Inspectorate) for market surveillance, and Ministarstvo rada, mirovinskog sustava, obitelji i socijalne politike (Ministry of Labour, Pension System, Family and Social Policy) for accessibility policy
Contact: dirh.hr / mrosp.gov.hr
Penalties
Administrative fines imposed by the State Inspectorate based on the severity of non-compliance. Non-compliant products can be withdrawn from the Croatian market, and corrective measures can be mandated for services.
Sectors in scope
E-commerce, banking, telecommunications, transport, audiovisual media, e-books, consumer electronics, self-service terminals.
Key deadlines
Enforceable from 28 June 2025 for new products and services. Croatia has had public sector accessibility requirements through its transposition of the Web Accessibility Directive.
Croatia-specific requirements
Croatia, as the EU's newest full member state (joining in 2013), has been progressively aligning its regulatory framework with EU standards. The State Inspectorate (Državni inspektorat) has broad market surveillance powers across multiple sectors. Croatia's adoption of the euro in January 2023 and entry into the Schengen area reflect its deep integration with the EU, and EAA compliance is part of this broader alignment. The country's growing digital economy and significant tourism sector - where accessible digital services for booking, transport, and hospitality are particularly important - make EAA implementation relevant across a wide range of businesses.
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Frequently asked questions
Who enforces the EAA in Croatia?
The State Inspectorate (Državni inspektorat) is the primary market surveillance body. The Ministry of Labour, Pension System, Family and Social Policy provides accessibility policy guidance. The State Inspectorate has broad enforcement powers including fines and product withdrawal orders.
What are the EAA fines in Croatia?
Administrative fines are imposed by the State Inspectorate based on the nature and severity of the infringement. The Inspectorate can also order non-compliant products to be withdrawn from the market and require corrective action for services.
Does the EAA affect Croatian tourism businesses?
Yes. Croatian businesses offering covered services - including online booking platforms, transport ticketing, and e-commerce - must comply. Given Croatia's significant tourism sector, accessibility of digital services used by international visitors is particularly relevant.
Related resources
Last reviewed: April 2026. Regulatory details are reviewed quarterly for accuracy.