Agency Guide to Web Accessibility Monitoring

How to monitor, report, and communicate accessibility across client sites

A practical guide for web agencies managing accessibility compliance across multiple client sites. Covers setup, reporting cadence, and client communication.

What's inside

Multi-site monitoring setup and configuration

Weekly/monthly reporting templates for clients

How to communicate accessibility scores to non-technical stakeholders

CI/CD integration for development workflows

Pricing and packaging accessibility services

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Setting up monitoring

How to configure automated scanning across all client sites with appropriate frequencies and alert thresholds.

Add all client sites to a single dashboard

Set scan frequency per site (daily for active development, weekly for production)

Configure score regression alerts to catch issues early

Set up Slack notifications for your team channel

Enable CI/CD scanning on client staging environments

Reporting to clients

How to package scan results into client-friendly reports that non-technical stakeholders understand.

Use scan comparison to show progress between reports

Lead with the score trend, not individual issues

Translate severity levels into business risk language

Export branded PDF reports with your agency logo

Include a 'recommended next steps' section with prioritised fixes

Pricing accessibility services

How to package and price accessibility monitoring as a recurring service for your clients.

Bundle monitoring with your existing retainer

Target 40-60% gross margin on accessibility services

Position ongoing monitoring as risk mitigation, not just compliance

Upsell manual audits for full WCAG compliance certification

Use automated scanning results to scope manual audit effort

Want to check your site against these criteria?

Lumi scans your site with five engines and gives you actionable fixes for every issue.

More resources

The Developer's Guide to Accessible Forms

Labels, errors, autocomplete, ARIA, and keyboard navigation

View guide

European Accessibility Act (EAA) Compliance Guide

What's required, who's affected, and how to prepare

View guide